By Frank Harvey, CEO, Surescripts.
Healthcare faces daunting challenges and uncertainty as we glance to the longer term. However we all know one factor to be true: passionate advocates throughout the business are working every day to enhance the supply of affected person care.
Supplier burnout, staffing shortages, inflation and financial uncertainty will pressure a shift in how care is offered. In consequence, in 2023 we’ll see affected person care groups evolve dramatically.
After I started my profession as a group pharmacist 30 years in the past, the phone was the top of know-how supporting how we crammed prescriptions. Since then, digital prescribing has helped prescribers and pharmacists step away from the telephone and in 2021, Surescripts processed greater than 2 billion prescriptions electronically.
This know-how places affected person intelligence at prescribers and pharmacists’ fingertips, serving to make higher knowledgeable care choices alongside their sufferers whereas eliminating time-consuming handbook processes.
Regardless of these improvements, the COVID-19 pandemic uncovered gaps that stay in pharmacist and prescriber workflows, together with burdensome administrative duties that we all know are contributing to regarding ranges of provider burnout and driving costs sky-high.
Our duty is to ensure the well being know-how that exists right this moment is efficient in eliminating inefficiencies that contribute to burnout and is targeted on supporting evolving affected person care groups.
Burnout is actual and well being know-how reduces burdens and improves affected person care
Healthcare professionals are dealing with intense burnout and are leaving their roles at alarming charges. The result’s a dramatic workforce scarcity, pushing the price of care larger. A 2021 study discovered that 1 in 5 physicians and two in 5 nurses supposed to depart their apply inside two years and a survey of health system pharmacies discovered that 89% wanted to make use of pharmacists to tackle pharmacy technician duties, and 48% needed to scale back pharmacy companies because of the scarcity.
Whereas the causes of burnout run the gamut, there are clear and achievable methods know-how can remove the time-consuming administrative burdens that forestall clinicians from doing what they do greatest: care for his or her sufferers.
We additionally know that scientific judgment is just a part of the equation when caring for a affected person. When a affected person will get to the pharmacy and learns they will’t afford the medicine prescribed to them, they both abandon it or the pharmacist might return to the supplier for an alternate and the method begins over.
Finally, the most costly medicine is the one a affected person by no means picks up and by no means takes.
However by means of ongoing innovation and collaboration, we’re arming suppliers with info, helping them to identify and immediate conversations about medicine prices with sufferers up entrance, we’re giving them time again to think about the entire individual of their care.
The outcome? Suppliers are spending much less time spent on disruptive telephone calls and faxes doing rework and we’re seeing improved medication adherence by these of their care.
Care groups are evolving – pharmacists are trusted, accessible and able to fill the gaps
The COVID-19 pandemic put pharmacists on the heart of care for a lot of sufferers. Offering vaccinations and doing restricted prescribing throughout this time has helped construct affected person belief of their pharmacists’ capacity to ship a higher stage of scientific care.
The truth is that group pharmacies are actually central to many sufferers’ healthcare routines. And when nine in ten?Individuals stay inside 5 miles of a pharmacy, it is sensible that in 2023, pharmacists will play a bigger position as a part of the care group.
Sufferers have stronger relationships with their pharmacists than different suppliers in response to one analysis of high-risk patients that discovered they visited their group pharmacy a mean of 35 occasions per 12 months, in comparison with 4 visits to their main care supplier and 9 visits to specialists.
Pharmacists right this moment are additionally higher skilled in scientific care, with more than half of licensed pharmacists within the U.S. who’re docs of pharmacy.
With Surescripts know-how eliminating time-consuming administrative duties, mixed with restored affected person belief and clinically skilled pharmacists who wish to work on the high of their license, they’re outfitted to fill the gaps, supporting care groups in managing ailments like diabetes, hypertension or a number of comorbidities.
Pharmacists have confirmed they will fill the gaps in care ensuing from widespread supplier burnout, however we have to see coverage modifications and extra know-how options that permit pharmacists to carry out these necessary actions and be reimbursed for his or her work.
At Surescripts, we’ll proceed to concentrate on supporting suppliers, together with pharmacists, by guaranteeing entry to the appropriate scientific affected person info on the proper time, permitting them to do what they do greatest – care for his or her sufferers.